Royal Mail: Views from both sides of the picket line

By the second week of December, Royal Mail's sorting office in central London should be one of the busiest places on earth. One of those who has chosen to work is Joy, a Royal Mail veteran of 28 years, who is feeding armfuls of letters into a vast, automated sorting machine. Outside in the cold, Nick is one of the 115,000 Royal Mail workers across the UK who are taking industrial action. The industrial action taken by Royal Mail workers also appears to be curiously genteel, especially compared to the violence that sometimes marked the miners' strikes of the early 1980s. Instead of working at their own office on a strike day, they will volunteer to travel to another site to help process the mail, where they join agency workers who are employed by Royal Mail at this busy time of the year, he says.

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