Jan 23, 2023

BT customer contracts face probe by regulator

BT is being investigated by the telecoms regulator over concerns it broke rules when customers signed new mobile and broadband deals. Ofcom is checking if the telecoms giant failed to give people "Clear and simple" contract information, which it is required to provide. BT said it was "Fully engaged" with Ofcom and its investigation. This comes after the regulator opened an investigation into EE, also part of the BT group, in October - after it suspicions it had also broken the rules. Ofcom said: "As a result, our investigation will now consider if BT has breached Ofcom's rules because of suspected breaches by each of these subsidiaries."We will gather further information and provide updates as our investigation progresses.

Read the full story

 Related companies

Make a complaint about BT by viewing their customer service contacts.