Jan 10, 2023

Parcel giant Evri apologises for UK delivery delays

Parcel delivery giant Evri has apologised after customers across the country are still not receiving packages on time or at all. Ruby Dawes, from Blackpool, paid for Evri to deliver a Christmas food parcel to her daughter in Belfast in November, but the package still hasn't arrived. Danni Hewson, an analyst at AJ Bell, told the BBC that Evri had been a "Besieged" by the sheer volume of deliveries it had taken on. She said Evri and other couriers faced a shortage of delivery drivers. "Delivery companies will have to tighten up their complaints handling, and we're requiring better protections for disabled customers, who are almost 50% more likely to experience significant problems with parcel deliveries," the regulator said.

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