Jan 24, 2023

Royal Mail boss accused of giving inaccurate evidence

The boss of Royal Mail, Simon Thompson, is to be quizzed again by MPs after "Hundreds" of complaints were made about the accuracy of evidence he gave to a committee last week. Mr Jones added: "Giving inaccurate information to a parliamentary committee, whether by accident or otherwise, is taken very seriously."We must get to the bottom of these inconsistencies on behalf of parliament and intend to do so during this additional hearing. The committee said the claim that Royal Mail prioritises parcels over letters - which Mr Thompson denied - would potentially compromise the delivery of the universal service obligation, that guarantees a minimum mail service. Royal Mail has been delivering fewer letters as people use email and other forms of communication instead. It recently asked the government if it could stop letter deliveries on a Saturday, but promised to keep running a seven-day-a-week parcel service. A Royal Mail spokesperson said: "We welcome the opportunity to expand on any points on which the committee would like clarification, and share the steps we are taking to resolve this dispute and secure the long-term future of Royal Mail for our people and customers.

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