Jan 24, 2023
Royal Mail overseas parcels ban 'costing me hundreds of pounds'
Emma Thomson, who runs a jewellery company in Romford, says she is losing hundreds of pounds due to delivery issues, two weeks after Royal Mail was hit by a cyber-attack. Royal Mail has restarted the export of parcels from a backlog, and is accepting new letters for overseas, as it tries to recover from the attack. Ms Thomson says she understands Royal Mail was the victim of a cyber-attack, but thinks the company should have got things up and running again sooner. Around 40% of Ms Thomson's sales, from her jewellery company Gemz by Emz, usually go to Ireland and the US. She relies on Royal Mail for those deliveries. Her company, which sells wool tumble drying balls, uses Royal Mail as it is one of the more affordable providers of international deliveries for small parcels.
Make a complaint about Royal Mail by viewing their customer service contacts.