Royal Mail: Overseas post still disrupted after 'cyber incident'

People sending items abroad with Royal Mail have been warned there is no end in sight to delivery disruption after the firm was hit by a "Cyber incident" on Thursday. A National Crime Agency spokesperson said it was "Aware of an incident impacting Royal Mail" and was working alongside the National Cyber Security Centre - which is part of the UK's cyber intelligence agency GCHQ - to understand its impact. The back office system that has been affected is used by Royal Mail to prepare mail for despatch abroad, and to track and trace overseas items. In the year to March, Royal Mail sent 152 million parcels abroad which equates to about 200,000 items a day. Royal Mail has faced a number of hurdles in recent months, including mounting losses as people send fewer letters and delivery delays as postal workers strike over pay and conditions.

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