Feb 1, 2023
British Gas suspends force-fitting prepayment metres
British Gas has suspended the force-fitting of prepayment meters, after a report said it imposed them on vulnerable customers. The Times reported a company employed by British Gas broke into homes to fit the meters, despite signs that children and disabled people were living there. After establishing the property was unoccupied, the reporter observed the agents work with a locksmith to force their way in and install a prepayment meter. Agents also fitted a prepayment meter by force at the home of a young mother with an infant baby, the newspaper said. People using prepayment meters pay for their gas and electricity by topping up their meter, either through accounts or by adding credit to a card in a convenience store or Post Office.
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