Mar 17, 2023
Royal Mail referred to Ofcom over late letter deliveries
Royal Mail is falling down on its letter delivery obligations, a group of MPs has said. Royal Mail must, by law, deliver letters to all parts of the UK, six days per week, as part of its "Universal service obligation". Royal Mail said it rejected the suggestion that Royal Mail "May have misled" the committee in answering its questions. Royal Mail said it would review how its delivery policies were being used and feed that back to MPs and Ofcom. Royal Mail was then hit by a cyber attack that disrupted overseas mail services in January and February.
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