Apr 18, 2023

Energy firms can force fit prepayment meters again but more time to clear debts

Energy suppliers must give struggling customers more chance to clear their debts before forcibly switching them to a prepayment meter, Ofgem has said. Switching people onto prepayment meters without their consent has become more common since energy prices went up. Suppliers will not be allowed to fit meters for customers over 85 or anyone with a terminal illness. Tom Marsland, the policy manager at the disability equality charity Scope, said the rules will "Still allow energy companies to install prepayment meters in some disabled households". In the past, prepayment meter customers have paid more because energy firms pass on the costs of managing the meters.

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