May 4, 2023

British Gas to stop using contractors to force-fit prepayment meters

British Gas has dropped a firm that broke into customers' homes to force-fit prepayment meters on the energy firm's behalf following an outcry. A report by the Times found agents acting for British Gas had forced their way into vulnerable people's homes. A review found there had been "No systemic issues" with prepayment meters fitted under warrant. British Gas said it was "Permanently" ending all activity with Arvato and would bring the work in-house. Responding to the report, Chris O'Shea, the chief executive of Centrica, which owns British Gas, said: "I was deeply concerned when I saw the way some of our prepayment customers were treated earlier this year."It's not how I want us to do business and I'd like to take this opportunity once again to say how sorry I am and to apologise to anyone involved in cases where our actions fell short of the high standards we set ourselves.

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