Jun 1, 2023
British Airways fined $1.1m by US government
British Airways has been fined $1.1m by the US government over claims it failed to pay refunds for cancelled flights during the pandemic. The US Department of Transportation said the airline had not provided "Timely refunds to passengers" for abandoned or rescheduled flights to and from the country. According to the transport department, from March to November 2020, BA's website instructed consumers to contact the carrier by phone to discuss refund options, including for flights the carrier had cancelled or significantly changed. The department said the failures had "Caused significant challenges and delays in thousands of consumers receiving required refunds". The airline said: "We're very sorry that at the height of the unprecedented pandemic - when we were unfortunately forced to cancel thousands of flights and close some call centres due to government restrictions - our customers experienced slightly longer wait times to reach customer service teams."During this period, we acted lawfully at all times and offered customers the flexibility of rebooking travel on different dates, or claiming a refund if their flights were cancelled.
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