BT investigated over major 999 call disruption

An investigation has been launched into BT following the major disruption to 999 call services on Sunday. Emergency services across the country reported 999 calls were failing to connect because of a technical fault. In a statement, Ofcom said its rules required BT and other providers to take "All necessary measures to ensure uninterrupted access to emergency organisations as part of any call services offered". The cause of the problems with the 999 service remains unclear, but the issues persisted even after BT switched to a back-up system. A BT spokesperson said the firm was "Nearing the end of a full, internal investigation and expects to share the findings with government, the emergency services and Ofcom by Thursday".

Read the full story

 Related companies

Make a complaint about BT by viewing their customer service contacts.

•