Jun 20, 2023

Virgin Media email service users suffer lengthy failure

Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Virgin Media email is no longer available to new customers, but many existing customers still rely on it for work. "We apologise again to those individuals who have been experiencing issues with their email services," Virgin Media said. Her husband died recently and the loss of access to email was "a complete and utter nightmare". In an email sent to some customers published by ISPreview.co.uk on Tuesday, Virgin Media said its "teams have been able to fully restore most email services".

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