Jul 3, 2023
Virgin Media customers worry emails gone for good
Some Virgin Media email users have been unable to access their inboxes for over two weeks, with no date for when the issue will be fixed. Virgin Media said all users can now send and receive emails again but some still cannot access messages from before the disruption. In an email to customers sent on 23 June, Axel Wehrle, director of customer service for Virgin Media wrote: "Unfortunately a part of the hardware that manages our mailbox platform experienced a failure, which overloaded the servers and caused service disruption for some email users." A Virgin Media spokesperson told the BBC: "Following a recent issue with our email service, all Virgin Media email users are able to send and receive emails as normal. "Unfortunately a small proportion of impacted users are currently unable to view historic emails in their inboxes."We know that this will be frustrating for those who have important emails and documents saved in their inboxes, and we apologise unreservedly for the inconvenience this is causing.
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