Virgin Media investigated by Ofcom over contract cancelling issues

Virgin Media is being investigated by the telecoms regulator over complaints that it is too difficult for customers to cancel their contracts. Virgin Media said complaints relating to "Difficulties leaving" had halved over the past year. Ofcom is also investigating how Virgin Media has handled complaints, and whether customers knew their rights. A Virgin Media spokesperson said: "We are committed to providing our customers with excellent service, supporting them with any issues and giving clear options should they wish to leave. "Complaint rates relating to 'difficulties leaving' have halved over the past year, showing the progress we're making, and we will keep working with Ofcom throughout its investigation, while making further improvements in how we handle customer complaints to provide a better overall experience."

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