Amazon releases some seller funds after complaints

Amazon has started releasing some sellers' funds back to them after many UK and EU sellers complained of money being held unexpectedly. Amazon wrote in an email to one seller in the early hours of Saturday: "We understand that the transition to this policy on 3 August has caused a one-time cash-flow issue for your business. To support you in preparing for the policy change, we have extended your policy transition until 31 January 2024". Amazon's initial policy update sent in May stated it would temporarily hold seller funds to cover customer refund demands. One seller on Amazon's Seller Forums called the situation "Shambolic". Amazon's change in policy implementation for affected sellers comes after small business minister Kevin Hollinrake had demanded the tech giant explain how it will "Mitigate" the effects of the policy on many sellers, in a letter seen by the BBC. Seller Mario Katz says he has now had £5,000 released from his frozen funds.

Read the full story

 Related companies

Make a complaint about Amazon by viewing their customer service contacts.

•