Aug 16, 2023
Firm regrets taking Facebook moderation work
She said there were "Lessons learned" and the firm now had a policy not to take on work that included moderating harmful content. Asked if she believed moderation work could be harmful in general, she said it was "a new area that absolutely needs study and resources". Throughout the interview Ms Gonzales reiterated that the decision to take the work was motivated by two considerations: that moderation was important, necessary work undertaken to prevent social media users from harm. Asked if she would do the work for that amount of money she said "I did do the moderation but that's not my job in the company". Ms Gonzalez regards this type of AI work as another form of moderation, work that the company will not be doing again.
Related companies
Make a complaint about Facebook by viewing their customer service contacts.
