Oct 16, 2023
Settlement talks collapse in Kenya Facebook redundancies case
Talks aimed at reaching a settlement in a long-running case brought by 184 Nairobi-based Facebook moderators against the platform's owner Meta have broken down. The moderators are suing Meta, Sama and another outsourcing firm, Majorel. Meta uses artificial intelligence to help spot and remove graphic Facebook content, but it also still relies on thousands of human workers to spot problematic posts. On Monday it emerged that Meta's work with Majorel will not be going ahead. "A recent court order means it is not possible for Meta to start planned content moderation work with Majorel in Kenya," Meta told the BBC. It blamed a court order resulting from the case which banned the firm starting any planned content moderation work with other contractors while the legal action continued. In February, a Kenyan court ruled that Meta could be sued by ex-moderator Daniel Motaung over claims of poor working conditions.
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