Oct 5, 2023

South East water firms have highest complaint rates - report

Three water companies serving the South East have the highest complaint rates in the country, a report has found. Southern Water is the UK's most complained about provider of water and sewerage with Thames Water coming second, according to the Consumer Council for Water. South East Water was the worst performing firm to provide water only. Some South East Water customers also went without water in the lead up to Christmas last year. South East Water said it had seen the "Accelerated impact of climate change" impacting day-to-day operations.

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Make a complaint about Southern Water or Thames Water by viewing their customer service contacts.