Royal Mail fined £5.6m for missing delivery targets

Royal Mail has been fined £5.6m by the regulator for failing to meet its first and second class delivery targets. Ofcom said that in 2022-23, Royal Mail only delivered 73.7% of first class mail on time and 90.7% of second class mail on time. It said Royal Mail had breached its obligations by missing targets "By a significant and unexplained margin". Under Ofcom's rules, Royal Mail has to deliver 93% of first class mail within one working day and 98.5% of second class mail within three working days. "The company's let consumers down, and today's fine should act as a wake-up call - it must take its responsibilities more seriously. We'll continue to hold Royal Mail to account to make sure it improves service levels."

Read the full story

 Related companies

Make a complaint about Royal Mail by viewing their customer service contacts.

•