Apr 19, 2024

App to cut EU border queues won't be ready in time

An app designed to reduce disruption for Brits travelling across the Channel will not be ready in time for a new EU border scheme, the boss of Eurostar has told the BBC. Under the much-delayed Entry Exit System, non-EU citizens will need to register fingerprints and a photo at the border from October. Eurostar boss Gwendoline Cazenave told the BBC that the rail firm was preparing for the checks to happen at stations as the app won't be ready in time. It is meant to give more oversight of who is entering and leaving the EU. But there have been repeated warnings that the extra time taken for people to complete their initial registration will cause long queues at the Port of Dover, Eurostar and Eurotunnel terminals. French border police carry out checks at these sites as people depart the UK. Eurostar's Gwendoline Cazenave with Team GB athletes at London St Pancras station. The Eurostar boss said the app would make things smoother, and while the EU had said it would launch EES without it, "We're sure they will deploy it soon".

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