May 26, 2024

Royal Mail investigated by Ofcom for missing delivery targets

Royal Mail is being investigated by Ofcom after the service failed to deliver less than three quarters of first-class post on time in the last year. In its yearly financial results on Friday, Royal Mail's parent company, International Distribution Services said only 74.5% of first-class mail was delivered within one working day. Ofcom said: "If it does not provide a satisfactory explanation and we determine Royal Mail has failed to comply with its obligations, we will consider whether to impose a financial penalty." Royal Mail's released figures were delivered more than 24 hours late, after markets closed on Friday. This would include commitments to Royal Mail's plans to keep six-day-a-week first-class letter deliveries under the universal service, protect workers' rights and keep the Royal Mail brand, as well as its UK headquarters and tax residence.

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