The National Health Service (NHS) is the publicly funded healthcare system for England. It is the largest and the oldest single-payer healthcare system in the world. Primarily funded through the general taxation system and overseen by the Department of Health, the system provides healthcare to every legal resident in the United Kingdom, with most services free at the point of use. Some services, such as emergency treatment and treatment of infectious diseases are free for everyone, including visitors.
How to complain about NHS England
When making a complaint, you can choose to complain to either of the following:
The healthcare provider. This is the organisation where you received the NHS service, for example your hospital, GP surgery or dental surgery.
The commissioner. This is the organisation that pays for the service or care you received. This will vary depending on the NHS service you are complaining about.
- If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, contact NHS England.
- If your complaint is about services such as hospital care, mental health services, out of hours services and community services such as district nursing, contact your local clinical commissioning group (CCG)
- If your complaint is about public health organisations (those who provide services which prevent disease, promote health and prolong life), contact your local council
If you are making a complaint via email please state: ‘For the attention of the complaints team’ in the subject line.
NHS England complaints contacts
Email Complaints Department on firstname.lastname@example.org
Visit Complaints Procedure
Call Customer Services on 0300 311 22 33
Tweet NHS England
Follow NHS England
Watch NHS England
Tweet NHS Choices
Related Healthcare Organisations
Use this comments section to discuss problems you have had with NHS England, or how they have handled your complaints. Initial complaints should be directed to NHS England directly. You can find contact details for NHS England above.
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