Feb 15, 2018

Social networks 'too slow' on rights changes

Google+'s latest proposals are in line with the requests made by European consumer authorities but Facebook, and more significantly Twitter, have only partially addressed issues. Back in November 2016, EU consumer authorities wrote to the social media firms expressing unease about a range of consumer rights issues, following a series of consumer complaints. The terms requiring consumers to waive mandatory EU consumer rights, such as their right to withdraw from an online purchase. The terms depriving consumers of their right to go to court in their member state of residence, and providing the application of California law. "Ms Jourova said:"As social media networks are used as advertising and commercial platforms, they must fully respect consumer rules.

Read the full story

 Related companies

Make a complaint about Twitter by viewing their customer service contacts.