Jul 4, 2019
Samsung sued over water-resistant phone claims
Samsung is being sued by Australia's consumer watchdog for allegedly making misleading claims about the water-resistant properties of its phones. The Australian Competition and Consumer Commission alleges Samsung's adverts made "False" claims about using its phones while swimming and surfing. The ACCC said it had reviewed more than 300 Samsung adverts before launching its legal action. Although Samsung adverts say its phones have an IP68 water resistance, said the ACCC, this rating does not cover salt water or that found in swimming pools. Samsung had not done enough testing to make its advertised claims about the longevity of its products, alleges the ACCC. "Samsung showed the Galaxy phones used in situations they shouldn't be, to attract customers," said the ACCC. If Samsung is found guilty of misleading consumers it could face a huge fine.
Make a complaint about Samsung by viewing their customer service contacts.