Jan 28, 2020

Insurer Aviva apologises to mistaken Michaels

Several thousand Aviva customers have received an apology after the insurer mistakenly called them all Michael. Michael has recently slipped in popularity among baby names. One accidental Michael, a life insurance customer whose real name is Andrew, said he was worried that the mistake may have signalled other errors. Aviva said customers, of any name, should not be concerned as there were no wider privacy issues. "We've apologised to these customers and reassured them that the only error in the email was the use of the incorrect name as a greeting. There was no issue with personal data; the remainder of the email and its content was correct."

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