Oct 8, 2021
Samsung apologises for Russian app download error
Phone-maker Samsung has apologised for a software update sent to UK customers stating Russian government-mandated apps had been downloaded. One expert said that Samsung had not fully explained what went wrong and that customers would be concerned. Rew Edmans bought a second-hand Samsung Galaxy Z Fold2 phone from Amazon Marketplace three weeks ago, and ran an official Samsung update. Samsung told the BBC: "We can confirm that the wording of the message was incorrect and shared with a limited number of UK customers due to a technical error."The upgrade received was UK-specific and no third-party apps from Russian have been installed on devices, or have access to the device itself. Samsung agreed to pre-install these apps but rival Apple did not - instead it offers users the option to install the Russian alternatives, which is not compulsory.
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