Jun 15, 2022

Missguided shoppers will not get refunds for returns

Competition is fierce for Missguided's 18-34-year-old target customers with rivals like Boohoo, PrettyLittleThing and Shein dominating the market. Customers who have items at home still that they were planning to return, should not send them back, said the email from Teneo, since refunds would not be honoured. Teneo's email said: "Any money that is left over after the assets are sold may be able to be paid back to creditors, for example customers, suppliers and employees. Even Missguided customers who had already been told they would receive a refund from the company should not expect to get one now, the email from Teneo said. While some customers may be able to reclaim money through credit cards and other payment providers, the anger and disappointment is likely to have damaged the Missguided brand that the Fraser Group has bought.

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