Feb 16, 2023

Some ambulance callers to be told go elsewhere

A new way of screening ambulance calls is to be introduced across England in an effort to improve response times. NHS England is asking ambulance crews to review which calls other than those categorised as immediately life threatening can be treated elsewhere. NHS England is now asking the other eight ambulance services in England to adopt the approach. Prof Julian Redhead, of NHS England, said: "This new system will allow a conversation between a nurse and paramedic or a doctor and the patient - and between them, they'll be able to decide whether an ambulance is the best response or whether no ambulance is required and they're better cared for in a different environment."It's really important that people know it doesn't mean anyone loses their place in the queue. Sir Julian Hartley, chief executive of NHS Providers, which represents ambulance services, called it a "Welcome step".

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