Water firms forced to pay back customers for poor performance

Water companies have been ordered to pay £114m back to customers after failing to meet key targets. Ofwat, the industry regulator, said that firms are "Falling short" on performance measures around leakages, supply and reducing pollution. Ofwat said in its assessment that not one company reached the highest measure of performance. The regulator judges water companies against "Stretching" targets set in 2019 for a five-year period. If they fail to meet the measures set, Ofwat restricts the cash they can take from customers.

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