Nov 16, 2023
South East Water: Ofwat investigates possible supply failures
An investigation has been launched by the water regulator into South East Water over possible failures in maintaining supplies to households. The water company is currently the worst performer for water supply interruptions in England and Wales, Ofwat said. From 2022 to 2023, there was an average of more than three hours of water supply lost per property, compared with its performance commitment level of about five minutes and 45 seconds, Ofwat said. David Black, Ofwat chief executive, said: "Providing reliable water supplies is at the heart of a water company's responsibilities."Too many customers have been failed too often by South East Water. In the latest Water Company Performance Report, Ofwat categorised South East Water as "lagging behind" and required it to publish a service commitment plan by the end of November to address several areas of underperformance, including supply interruptions.
Make a complaint about Ofwat or South East Water by viewing their customer service contacts.